Privacy

Last updated September 27, 2026

HostyFlow runs reservations, guest messages and payments for restaurants. This page covers what we collect when you book a table on a restaurant's HostyFlow page, and when a restaurant and its team use HostyFlow.

What we collect from guests

Your first name, email and mobile number when you confirm your booking with a code.
Your bookings: the restaurant, date, time, party size and any note you add.
The name and billing address on a card you use for a deposit, a prepaid menu or to hold a table. Your card number goes straight to our payment processor; HostyFlow never sees or stores it.
Reviews you write, shown with your first name and last initial.
A cookie that keeps you signed in on your browser, so you don't need a new code each time you book.

How we use it

To book your table and send your confirmation, reminders and changes.
To give the restaurant you book with your name, contact details and booking, so it can seat and look after you.
To keep a HostyFlow account for you, so you can book at any HostyFlow restaurant without starting over.
To keep our own record of guests, checked for fake or mistyped details.
To email you news and offers from HostyFlow restaurants. Every email has an unsubscribe link.

Text messages

When you ask for a code by text, or when a restaurant texts you about your booking, the message comes from that restaurant's HostyFlow number. Reply STOP to stop texts from that restaurant, or HELP for help. We don't sell your mobile number or share it for anyone else's marketing texts.

Who we share it with

The restaurant you book with.
The companies that run our payments, email, texting and hosting, only to do that work for us.
Authorities, when the law requires it.

We don't sell your personal information.

Restaurants and their teams

For restaurants we keep the account, team members, settings, floor plan, bookings, guest list, messages, calls and payment records needed to run the restaurant on HostyFlow. A restaurant's guest list belongs to that restaurant.

How long we keep it

We keep your account and bookings while you use HostyFlow and as long as the law or a restaurant's records need them. Ask us to close your account and we'll remove what we don't have to keep.

Your choices

Sign out on any browser with "Not you?" on the booking card.
Unsubscribe from any email with its link.
Reply STOP to any text.
Email team@hostyflow.com to see, correct or remove your information.

Contact

team@hostyflow.com