Importing Your Guest List
Upload the export from your old booking system as a CSV file. HostyFlow brings over guests, past visits, future bookings, notes and tags.
Import a file
- Open Connections and find Import from, or use the Bring your guest list step in Setup.
- Pick the system the file came from, or pick CSV / spreadsheet.
- Drag the file in or press Choose file.
- Check Match columns. Each field has a list of your file's column headers, or Not in this file.
- Look over the preview of the first rows.
- Press the Import button, which shows how many rows will come in.
What the file can be
Use a CSV, TSV or TXT file under 25 MB.
Commas, semicolons and tabs all work between columns.
In a spreadsheet, choose Save as CSV first.
Split a bigger export into parts and import each one.
What HostyFlow does with each row
HostyFlow matches common headers such as name, phone, email, date, time, party size, table, notes, tags and status for you.
A row with no name, phone or email is skipped, and the summary counts the skipped rows.
A guest you already have is matched by phone, then email, then first and last name, and is never added twice.
Importing the same file again adds nothing twice, so you can run it again after a failed try.
Future bookings from the file get reminders like any booking. Imported guests are not sent confirmations.
More in Getting Started
Your Setup Guide, Step by Step
Setup walks you through eleven steps, from your restaurant's name to going live. You can skip a step and come back to it.
Signing In with an Email Code
You sign in to HostyFlow with a 6-digit code sent to your email. There is no password to remember.
Who's Working and Shifts
One signed-in device can serve your whole team. Each person taps their name, enters the code HostyFlow sends them, and sees the tools their role allows.
Adding Your Team and Choosing What Staff Can Do
Add each person on Team, give them Staff or Manager access, and choose in Settings which actions staff logins can take.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.