Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
Where calls show
Each call shows in Messages as a Call transcript, and each voicemail as a Voicemail you can play.
Voicemails also show in the HostyFlow panel, and every call sits on the guest's card under Messages.
Each one shows the time and how many seconds it ran.
Get transcripts by email
- Open Settings, then Transcripts.
- Turn on Email call and voicemail transcripts.
- Type an address under Send transcripts to, or leave it blank to use the email on file.
- Press Save.
Emailed transcripts start off. Transcripts stay on each guest's card either way.
More in Guest Intelligence and Communication
Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.