Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
Edit a message
- Open Settings, then Guest messages.
- Change the words in any box: Confirmation, Reminder, Table ready (waitlist), Waitlist confirmation, Waitlist update or Almost ready.
- Press Save.
Fill-ins
Words in curly brackets fill themselves in for each guest, such as {name}, {party}, {date}, {time} and {link}.
Each box lists the fill-ins it can use. HostyFlow will not save a fill-in that box cannot use.
{ahead} becomes a line such as 2 parties ahead of you. {wait} becomes a line such as About 20 minutes left on your quoted wait.
What HostyFlow will not save
A box cannot be empty or longer than 480 characters.
Wording that tells guests to go somewhere, such as come to the host stand, is refused.
Waitlist texts
Under Waitlist texts, turn on or off the confirmation when a guest joins, the count of parties ahead, the updates while they wait and the almost ready text.
Set how often updates go out, and how many minutes before the end of the quote the almost ready text goes.
These texts go to guests who joined the waitlist from their own phone.
More in Guest Intelligence and Communication
Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.