Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
Send a text
- Open the guest's booking in the Workstation guest list.
- Press the text button, labeled Text followed by the guest's name.
- Tap one of the Quick messages, or write your own.
- Press Send text.
The text goes from your restaurant's number, and the conversation so far shows above the message box.
A text that fails stays in the conversation marked not sent.
If the button is grey, the guest has no phone on file or the number is not a full US or Canadian number. Fix it with Edit.
Read and answer replies
Replies arrive in Messages, on the guest's card under Messages, and in the HostyFlow panel.
In Messages, type in the reply box and press Send. HostyFlow reply writes a draft into the box for you to check before you send it.
A guest can reply C, confirm or yes to confirm a booking that has no deposit.
Owners and managers choose in Settings, under Permissions, whether staff can reply to guests.
When a guest replies STOP
A guest who replies STOP gets no more texts from you until they reply START.
HostyFlow answers STOP, START and HELP for you.
The text window shows replied STOP next to that guest.
More in Guest Intelligence and Communication
Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.