The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
Turn auto on or off
- Owners and managers find the auto switch at the top of the HostyFlow panel. It saves right away.
- The same switch sits in Settings, under Guest messages, in Waitlist texts. There it saves when you press Save.
Auto starts off.
Switching it from the HostyFlow panel is noted in the activity log.
When auto is off
Each waitlist update and almost ready text waits in the HostyFlow panel with the text to send.
Press Send to send it, or Skip to leave it.
A waiting text goes away once the party is seated, leaves or is told their table is ready.
When auto is on
HostyFlow sends the waitlist updates and the almost ready text by itself.
Updates are skipped during your quiet hours.
What the switch does not change
The confirmation when a guest joins, the table-ready text when a host presses ready, and every text a person writes always go out.
More in Guest Intelligence and Communication
Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.