The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Turn on the survey
- Open your page from Edit your page in the menu under your name, bottom left.
- Choose the Reviews tab and find Survey after the visit.
- Set Survey to On.
- Under When it goes out, pick from 30 minutes after the visit to The next day.
- Press Save survey settings.
The survey starts off, and each location has its own settings.
You can add links to your review pages. Guests who give 4 or 5 stars are offered them.
How guests get it
The survey goes out once per visit, after the host presses Guests left · start cleaning.
It goes by text, or by email when there is no mobile number or the text fails.
A text that would land in your quiet hours waits until they end.
The guest picks 1 to 5 stars, can add a comment, and presses Send feedback.
What happens to each answer
4 and 5 stars wait under Waiting for your approval. Press Approve to show one on your page, or Decline.
Approved reviews show your guest's first name and last initial. Take off the page removes one later.
1 to 3 stars go to Private feedback, which only you see. They also arrive in Messages and by email.
More in Guest Intelligence and Communication
Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.