Making a Reservation by Hand
Take a booking over the phone or at the door with the plus button in the top bar.
Book a guest
- Press the plus button in the top bar.
- Type the guest's name and phone.
- Pick the party size.
- Pick a time. Today shows the next open times. Another day shows each service's times.
- Pick No deposit, or a deposit or prepayment per guest if your restaurant takes them.
- Press Book.
The hint under the times names the best table for that turn. Place the booking on a table from the floor or from Where to seat.
If no times show, the hint says why, such as the day being closed or past.
Bookings for another day need a connection to save.
Change or cancel a booking
- Tap the guest in the list to open their booking.
- Press Edit to change the name, phone, party, time, table or host notes, then press Save.
- Press Cancel booking, then Yes, cancel it.
Type times with am or pm. A time such as 11:30 without am or pm is read as the evening.
The Bookings screen
Owners and managers can open Bookings from the rail to see seven days ahead, starting today.
Each day shows its covers, and each booking shows its time, guest, party, table, status, notes and where it came from.
More in Host Stand Operations
The Workstation: Top Bar, List and Timeline
The Workstation shows tonight's guests beside your floor. Switch between Floor, Timeline and List, and pick the day and service at the top.
Seating Guests and Walk-ins
Check guests in, seat them with one tap, add walk-ins, and move each table from dining to paying to cleaning to ready.
Running the Waitlist
Add walk-ins, let guests join from their phones, and text each party when their table is ready.
Shift Notes and the Pre-shift Plan
Put a note on every device's top bar, and send the team a briefing with tonight's tables, VIPs, allergies and occasions.
Guest Cards, Tags and Allergy Badges
Every guest has a card with their visits, notes and messages. Allergy and occasion words in host notes show as badges.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.