Seating Guests and Walk-ins
Check guests in, seat them with one tap, add walk-ins, and move each table from dining to paying to cleaning to ready.
Check in and seat a booking
- When the guest arrives, press in on their row to check them in.
- Press the button showing their party and table, such as 4/T12, to seat them there.
- No table yet? Open the booking and tap one of the Where to seat options, or drag the row onto a table on the floor.
Where to seat shows up to three tables, best first, with when each one opens and how long the party can stay.
It follows notes such as inside only or patio.
Bar seats are for walk-ins only.
Add a walk-in
- Press Walk-in in the top bar.
- Type a name, or leave it blank to save them as Walk-in.
- Add a phone for the table-ready text.
- Pick the party size and the quoted wait. HostyFlow picks a quote for you, and you can change it.
- Add a note, such as happy at the bar, and press Add to waitlist.
To seat a walk-in at a ready table right away, tap the table on the floor, press Seat a walk-in here, then tap how many guests.
From seated to ready
- Tap the table on the floor to open its card.
- Press Drop check when the party asks for the bill.
- Press Guests left · start cleaning when they go. The booking moves to Done.
- Press Done cleaning · ready when the table is reset.
Press Move party, then tap another table, to move a seated party. Their old table goes to cleaning.
Press Block table to keep a table out of use, and Unblock to bring it back.
Add a table note from the card, such as spilled wine. It is saved to the guest's notes after the visit.
Partial parties and no-shows
When a booking shows Partly here, the row's button seats the guests who have arrived.
Turn off Seat a party before everyone has arrived in Settings to keep the table open until the whole party is here.
For a booked guest who never came, press the minus button on their row to mark a no-show.
More in Host Stand Operations
The Workstation: Top Bar, List and Timeline
The Workstation shows tonight's guests beside your floor. Switch between Floor, Timeline and List, and pick the day and service at the top.
Making a Reservation by Hand
Take a booking over the phone or at the door with the plus button in the top bar.
Running the Waitlist
Add walk-ins, let guests join from their phones, and text each party when their table is ready.
Shift Notes and the Pre-shift Plan
Put a note on every device's top bar, and send the team a briefing with tonight's tables, VIPs, allergies and occasions.
Guest Cards, Tags and Allergy Badges
Every guest has a card with their visits, notes and messages. Allergy and occasion words in host notes show as badges.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.