Running the Waitlist
Add walk-ins, let guests join from their phones, and text each party when their table is ready.
Add a party
- Press Walk-in in the top bar, or Add walk-in on the Waitlist screen.
- Fill in the name, phone, party size and quoted wait, then press Add to waitlist.
HostyFlow works out the quote from the tables that fit the party, how soon each should turn, and how many parties are ahead.
The Waitlist screen shows how long each party has waited against their quote.
Text a party that their table is ready
- Open the Workstation and choose the Waitlist tab in the guest list.
- Press ready on the party's row.
- HostyFlow texts them your Table ready wording and holds a table that fits for the minutes that wording names.
- Press the button showing their party and table to seat them.
After you press ready, the button shows whether the text went out, such as texted 2m, not sent or no phone.
Pressing ready again lets the held table go and holds one from now.
The minus button removes a party from the waitlist.
Let guests join from their phones
- On the Waitlist screen, press QR code.
- Press Print the code, or Copy address to share the link.
- Guests scan the code, enter their party size, name and mobile, and press Join Waitlist.
Guests can join only during your service hours, with one place per phone.
Their phone shows their place in line and the minutes left.
Guests who join this way get the waitlist confirmation you set in Settings.
Their updates and almost ready text follow the auto switch.
More in Host Stand Operations
The Workstation: Top Bar, List and Timeline
The Workstation shows tonight's guests beside your floor. Switch between Floor, Timeline and List, and pick the day and service at the top.
Making a Reservation by Hand
Take a booking over the phone or at the door with the plus button in the top bar.
Seating Guests and Walk-ins
Check guests in, seat them with one tap, add walk-ins, and move each table from dining to paying to cleaning to ready.
Shift Notes and the Pre-shift Plan
Put a note on every device's top bar, and send the team a briefing with tonight's tables, VIPs, allergies and occasions.
Guest Cards, Tags and Allergy Badges
Every guest has a card with their visits, notes and messages. Allergy and occasion words in host notes show as badges.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.