Shift Notes and the Pre-shift Plan
Put a note on every device's top bar, and send the team a briefing with tonight's tables, VIPs, allergies and occasions.
Write a shift note
- Press the shift notes button in the top bar.
- Type your note, such as 86 halibut. Patio closes at 9.
- Press Save note.
The note shows on the top bar of every device, next to Shift note.
Notes saved for this day lists each note with who wrote it and when.
Press Take the note off the top bar when it no longer applies.
Past days can be read and not changed.
Use the pre-shift plan
- Open Pre-shift plan from the rail.
- Look over the proposed table for each party and anything to watch for.
- Press Approve plan to set every proposed table.
- Press Send briefing to team to post the briefing in HostyFlow and email it to the team.
HostyFlow proposes the plan when the first person starts a shift.
Tap a guest in the plan to open them on the Workstation.
More in Host Stand Operations
The Workstation: Top Bar, List and Timeline
The Workstation shows tonight's guests beside your floor. Switch between Floor, Timeline and List, and pick the day and service at the top.
Making a Reservation by Hand
Take a booking over the phone or at the door with the plus button in the top bar.
Seating Guests and Walk-ins
Check guests in, seat them with one tap, add walk-ins, and move each table from dining to paying to cleaning to ready.
Running the Waitlist
Add walk-ins, let guests join from their phones, and text each party when their table is ready.
Guest Cards, Tags and Allergy Badges
Every guest has a card with their visits, notes and messages. Allergy and occasion words in host notes show as badges.
Questions About Setup or Workstation Workflows?
Write to team@hostyflow.com with a question about setup, your floor plan or your account.