Messages: Texts, Emails, Calls and Faxes in One Place
Messages keeps every text, email, call transcript, voicemail and fax with guests, so you can reply from one screen.
Find a conversation
- Open Messages from the left rail.
- Type a name, a number or a few words in the search box at the top.
- Press a conversation to read it.
A dot beside a name means the conversation has something unread.
Calls show their transcript and voicemails show their length.
A fax opens with View fax.
Reply
- Pick Text or Email under Send as.
- Type your reply, or press HostyFlow reply to have HostyFlow write one you can change.
- Press Send text or Send email.
If a reply didn't send, the conversation says so. Press send again.
A manager can send faxes with Send a fax.
More in Guest Intelligence and Communication
Texting a Guest and Reading Replies
Text any guest from your restaurant's number, pick a quick message or write your own, and read every reply in Messages.
Changing the Wording of Guest Messages
Write your own confirmation, reminder, table-ready and waitlist messages in Settings. Guests get exactly your words.
The Auto Switch for Waitlist Texts
With auto off, HostyFlow drafts each waitlist update and almost ready text for your team to send. With auto on, it sends them itself.
Phone Calls, Transcripts and Voicemail
HostyFlow answers calls to your HostyFlow number. Read every call's transcript and play every voicemail in Messages.
The Guest Survey and Reviews
Turn on the survey and each guest gets a link to rate their visit after they leave. You approve 4 and 5 star reviews before they show on your page.
Questions About Setup or Workstation Workflows?
Write to support@hostyflow.com with a question about setup, your floor plan or your account.