Getting Help: Guides, the HostyFlow Chat and Email
Press the question mark in the top bar to search these guides, ask HostyFlow a question, or email HostyFlow support.
Open Help
- Press the question mark in the top bar of any Workstation screen.
- Help opens on the right, with the guides for the screen you have open listed first.
- Type a few words in Search the guides to find any guide.
- Press a guide to read it. Press the back arrow to return to the list.
Ask HostyFlow
- Choose Ask HostyFlow at the top of Help.
- Type your question and press Send.
HostyFlow answers at any hour, from these guides and your restaurant's own settings.
Each answer names the guides it came from, so you can read the steps in full.
HostyFlow in Help explains how things work. It changes nothing in your restaurant.
Email support
- Choose Email support at the top of Help.
- Write a subject and what you need, and press Send email.
The email goes to support@hostyflow.com from your restaurant, with the screen you had open.
Any reply goes to the email you sign in with.
Every email you send shows as a line in your activity.
You can also write to support@hostyflow.com from any email account.
More in Getting Started
Your Setup Guide, Step by Step
Setup walks you through eleven steps, from your restaurant's name to going live. You can skip a step and come back to it.
Signing In with an Email Code
You sign in to HostyFlow with a 6-digit code sent to your email. There is no password to remember.
Who's Working and Shifts
One signed-in device can serve your whole team. Each person taps their name, enters the code HostyFlow sends them, and sees the tools their role allows.
Adding Your Team and Choosing What Staff Can Do
Add each person on Team, give them Staff or Manager access, and choose in Settings which actions staff logins can take.
Importing Your Guest List
Upload the export from your old booking system as a CSV file. HostyFlow brings over guests, past visits, future bookings, notes and tags.
The Workflow Screen: One Reservation Start to Finish
Workflow shows each step a reservation goes through, who does it, the status it writes, and live counts for tonight.
Settings: Where Each Choice Lives
Settings holds your restaurant's choices in tabs, from hours and pacing to guest messages, the network, staff and billing.
Questions About Setup or Workstation Workflows?
Write to support@hostyflow.com with a question about setup, your floor plan or your account.